IT Employment

VoIP And Call Centers

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Executive Summary

Call centers have existed in the past, in central locations where hundreds, if not thousands of employees sat at desks, with headphones, telephones, and computers, and took customer service calls. Today, thanks to VoIP call centers have had a rebirth. The early traditional call centers were comprised of circuit switched networks. Circuit switching requires electrical circuits and is reminiscent of the early "Switchboard Operators" who would basically plug one caller to another. Today's VoIP call centers rely on Packet Switched (or voice translated into data or information bits) networks. Packet Switching is smaller than circuit switching, is less expensive and conserves bandwidth usage-a vital fact for those who run call centers.

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