VoIP For Business - Unleashed!

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Executive Summary

As the user's interaction with the database is predetermined by what the IVR system will allow the user access to, IVR technology does not require human interaction over the telephone. Example, banks and credit card companies use IVR systems because their customers can receive up-to-date account information instantly and easily without necessarily speaking to a person. IVR technology is also used to gather information, such as telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

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