Business Intelligence

Walking Through Jelly: Language Proficiency, Emotions, And Disrupted Collaboration In Global Work

Free registration required

Executive Summary

In an ethnographic study comprised of interviews and concurrent observations of 145 globally distributed members of nine project teams of an organization, the authors found that uneven proficiency in English, the lingua franca, disrupted collaboration for both native and non-native speakers. Although all team members spoke English, different levels of fluency contributed to tensions on these teams. As nonnative English speakers attempted to counter the apprehension they felt when having to speak English and native English speakers fought against feeling excluded and devalued, a cycle of negative emotion ensued and disrupted interpersonal relationships on these teams.

  • Format: PDF
  • Size: 311.22 KB