Tech & Work

Watch: 3 Steps to Make the Case for Social Customer Service

Date Added: Jun 2012
Format: Podcast

Justify an investment in your contact center. As the growth of social media explodes, your service department needs to influence customer conversations. It's a challenge to handle questions and complaints in public. But integrating social media into the contact center is also a huge opportunity both to delight your customers and to save money. Make the fundamental shift to a powerful social customer service today. Learn how to make your case for a social contact center today. See how you can easily:

  • Demonstrate the need
  • Calculate social media ROI
  • Show benefits across the enterprise