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For too many organizations, major information technology projects turn out badly. The demand planning project that was intended to revolutionize the business, but now forecasts large overruns. The new supply chain system that was expected to reduce inventory, speed orders and satisfy customers - but instead has added operational complexity and increased customer dissatisfaction. The steady slide, as initial optimism about new technology projects fades to skepticism, followed by pessimism. Project failure in large enterprise technology projects is unfortunately very common from an operating and financial perspective. But it's not inevitable. Nor is it irreversible, if the right steps are taken.
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