Leadership

Web 2.0 And The Next Generation Of Public Service

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Executive Summary

Web 2.0 technologies and services have spread around the world at an amazing pace and are used by millions of people every day. Many public service organizations are also adopting Web 2.0 applications as a means of improving their ability to collaborate and serve citizens more effectively. But governments have an obligation to be good stewards of citizens' tax money - to implement new technologies responsibly and in a way that does not compromise privacy and security. The Accenture Public Service Value Governance Framework helps public service organizations deliver high performance by providing an important model for public service executives to use in evaluating Web 2.0 technologies in terms of their ability to generate positive social outcomes, to serve the common good, to engage the public as co-producers of public value and to improve accountability and transparency.

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