Business Intelligence

Web Accessibility Policy Making: An International Perspective

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Executive Summary

Internet has touched the lives of millions of people worldwide. In this modern age of digital enterprises, any type of information at any location is just a click away. Despite revolutionizing the lives of the physically challenged people, the Internet and modern Information Communication Technologies (ICT) have their own limitations. The potential of connecting the disabled to the contemporary world is vastly under utilized. Countries around the world have recognized the benefits of enhancing the accessibility of the virtual world to its disabled as well as the general population. Many countries of the world are in the process of improving the web accessibility that mutually benefits its people across all sections. This paper aims to recognize the policies undertaken by 15 countries and the European Union to enhance their web accessibility. Though the approaches may differ for different countries, yet the common theme is to support and adopt the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines and Techniques (WCAG). This paper includes detailed reports of initiatives and best practices undertaken by the countries as a step to enhance their web accessibility. The paper analyses the common themes and different approaches in policy determination across different countries. This study concludes with a brief summary of the policies and a set of generic recommendations for policy makers.

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