Business Intelligence

Web Based Customer Service Examples Ranging From $10,000 to Over $1,000,000

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Executive Summary

The Web offers the opportunity to change customer support from a cash drain to an active component of the development and sales process. The ability to increase sales, establish closer contact with customers and make substantial cost reductions is driving businesses of all sizes to provide this service. Web-based customer support provides a key competitive advantage. There may be no other area of Web technology where the productivity gains are so immediate and the rise in customer expectations so rapid.

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