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Web-Based Service Desk and Asset Management: Zeus and the World of Broadcast - Zeus - Working Hard, so You Don't Have To!

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Executive Summary

Traditional Service Desk and Asset Management systems, including legacy systems that require installation and maintenance of software on each desktop, are typically either an asset management solution OR a service operations management solution. These systems typically fail to address the key business processes that support the entire information lifecycle - from asset ordering, to placing equipment into service, to maintaining and servicing the asset. Broadcasters ambitiously try to initiate systems and procedures in order to mitigate failures due to lack of maintenance, provide accurate and timely feedback to service requestors, develop communication systems to maintain multi-shift technical operations, and take full advantage of those very expensive extended warranty and service contracts.

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