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User's requirements have become a key factor for any Quality of Service (QoS) management model to succeed. The advent and rise of new broadband services and network architectures (Triple-Play-Services, NGN?) depends on the ability of providers to achieve user's expectations in these scenarios. For that reason, the overall end user's perception (Quality of Experience - QoE) must be audited, on a regular basis, to address changing user's needs. This paper presents a general system developed to evaluate QoE on IP networks.
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