Business Intelligence

Wellness And The Consumer: 2008 Survey Of Health Care Consumers

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Executive Summary

U.S. health care consumers understand that wellness and prevention programs can pay great dividends. The issue of prevention has gained great currency in the public discussion of how to reform health care. Consumers will pay more for health plan services that include preventive health provisions such as wellness programs, nurse call lines, health coaching and management of chronic care - if that increase translates into lower premiums or co-pays. Emerging attitudes toward expansion of preventive health programs also dovetails with the growing number of companies that are rewarding workers for taking better care.17 percent of consumers report participating in a wellness program offered by their employer, insurance company or health plan in the last 24 months; 83 percent express interest in participating in a wellness program offered by their employer, insurance company or health plan that would entitle them to reduced premiums or lower co-pays; 65 percent of consumers say they are interested in participating in a wellness program sponsored by their insurance company or health plan, and 26 percent are willing to pay extra for the opportunity; 61 percent of consumers want tools that would provide personalized recommendations to improve their health and 55 percent of consumers are interested in tools that would help them assess, monitor or manage their health (12 percent would pay extra for these tools); 53 percent of consumers are interested in using a health/lifestyle coach (5 percent would pay extra for one)

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