Date Added: Jan 2010
As a small business owner, you understand that every decision you make affects your company's success. Your business is dependent on your actions in a very real way: each day brings with it a responsibility to try something innovative that will boost revenues and bring you closer to your ultimate goals. One key tool that can be leveraged to significant business success is customer relationship management, or CRM. Customer relationship management is all about keeping tabs on your current and prospective customers and suppliers.