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The main goal of ERP (Enterprise Resource Planning) is to bring all of a company's resources underneath one computer system. Why would this be important? Well, your competition is attempting to do this in order to be able to respond quickly to customer requests. Their goal is to respond quicker than your company does in order to gain more customers - your customers. So how would enterprise resource planning help you to retain your customer base and more than likely improve your customer base? The answer, despite the fact that incorporating ERP in your business structure can be quite complicated, is quite simple.
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