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The opening up of the global economy has led to a significant development of the small and mid market segment. This growth has been across industry verticals in the manufacturing, retail, services, pharma, telecommunication and information technology sectors. This growth and along with that the new competition and quest for enhancing total market share has led the companies to re-look at its processes and procedures. Now, companies are trying to utilize their all resources effectively to make business more efficient and effective. In this case, companies are looking for enterprise software and other quality techniques. Companies are implementing different practices to utilize their resource effectively viz. Business Process re-engineering (BPR), six sigma, Enterprise Resource Planning (ERP), Just in Time (JIT), Kanban and other quality improvement systems.
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