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Corporations are taking a fresh look at the way they support internal collaboration. Inspired by the millions of people using social networking tools and hundreds of new products that foster online collaboration, IT departments are looking to technology for answers. Forrester finds a serious flaw with this approach. While IT departments are implementing the latest fashionable tools, Information and Knowledge Management (I&KM) professionals are finding that behaviors don't change by virtue of new tools alone. Corporate culture takes the blame. But I&KM professionals rarely confront culture as their primary issue. Authors' found insights from those who succeeded at improving collaboration by addressing culture and technology together.
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