What To Do When You're Put In Charge Of Change

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Executive Summary

It's no secret that an organization's ability to continually improve how it operates has become an essential competitive aspect of doing business. Organizations that successfully design and manage transitions to improved ways of doing things - that is, effectively manage the change - grow and profit faster than those that do not. Change management is a holistic and structured way of assessing needs, developing new ways of working, and implementing them. Initiatives that work well involve all the right people. They include training and communication that get everyone pulling in the same direction. And ultimately, they create an environment that supports continued development of value-adding processes and the behaviors that support them.

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