When Reality Hits ITIL-Implementations

Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Not all processes end up being successful. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. It is very important to implement them at the right time; also, the help desk should be matured enough to handle the process, or else there is every chance that the whole attempt would end up in a disaster.

Provided by: ManageEngine Topic: CXO Date Added: Jan 2011 Format: PDF

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