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The paper concerns the customer/supplier relationship during the development of radical software innovation. Taking the customers' needs into account has been identified as a key factor in the innovation process since the work carried out by Freeman (1982). Von Hippel and Katz (2002) even consider that the customers play a decisive role in the emergence and direction that the innovation takes. More specifically, in software innovation, it is taking the customers' needs into consideration that seems critical (Cusumano 2004).
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