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When people show you who they are, believe them. - Maya Angelou; this will change your career for the better - literally. It's about showing that you care. It's a scary and foreign concept to more businesspeople than you can imagine. They believe it's soft. It should be compartmentalized for volunteering, their children, animals or people they love. Empathy is the ability to imagine and respond to the emotions another person is expressing. It's less about the actual words of the message and more about the emotion conveyed behind them.
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