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As if running a business wasn't challenging enough, now you have to worry about your business getting trashed at voting websites and in blogs. The most alarming part to business owners is that reviews can be made anonymously on most sites. So customers are free to embellish, or simply use stronger language than they'd use if they had to give their real names. You may not even know who is doing the complaining, so you may have no way of determining how to make matters right.
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