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A new economic order is evolving. Technology, in particular, the Internet, has become a strategic business weapon. Business cycles are shrinking, and whole industries are being turned upside down. Customers are in the driver's seat like never before, triggering a shift in power away from the business. Intellectual capital is the prime currency, triggering a further shift of power away from the business to the employee. Trust matters more than ever to workplace effectiveness. And change is the only constant.
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