Outsourcing

Whitepaper: Outsourcing Relationship Management

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Executive Summary

Once the outsourcing contract is in place and before an enterprise adopts the vendor management concept in an outsourced arrangement, some fundamental effort needs to be put in during the "Settling time" to ensure that it is a win-win situation for both, the customer and the vendor. This could be accomplished by effective Relationship Management. Generally a neutral third party service which could manage the outsourcing arrangement and could make contribution to the offshore program management needs to play a crucial role for this job.

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