Who Cares About Your Business Processes? Part 2: Stakeholder Analysis In Business Process Architecture
The prime role of Business Process Management (BPM) at this enterprise level is to assure that the various enterprise capabilities are aligned with one another and they deliver traceable process performance back to the stated strategic goals and objectives of the "Organization-In-Focus" (OIF). Our processes should act as the coordinator to ensure we optimally allocate scarce resources to deliver value to customers within the constraints of other stakeholders' requirements. This paper presents a framework for identifying and resolving potential conflicts among various stakeholders' expectations. It will show how customer relationship lifecycles can be used to focus on the core value proposition.