Why cloud-based call centres work

Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction in maintenance costs and more. This NewVoiceMedia white paper touches on the benefits of cloud-based contact centres, but addresses three main concerns that businesses have about cloud computing: - Performance - Availability - Security

Provided by: New Voice Media Topic: Tech & Work Date Added: Nov 2011 Format: PDF

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