Tech & Work

Why cloud-based call centres work

Download Now Date Added: Nov 2011
Format: PDF

Cloud computing offers a better alternative to traditional contact centres. Your business can reap substantial benefits by moving to a cloud contact centre, including faster deployments, reduction in maintenance costs and more. This NewVoiceMedia white paper touches on the benefits of cloud-based contact centres, but addresses three main concerns that businesses have about cloud computing: - Performance - Availability - Security