Business Intelligence

Why Is The Attrition Rate At Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions

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Executive Summary

Many BPO workers use the money they earn to fund a post-graduate degree. Some use the experience to get a day job as soon as they can. The BPO work is attractive to younger workers. The author explains that India is a relatively conservative society that expects its young people to be home at night. BPO workers, however, work through the night to be able to call the Western world. "This gives them a new-found freedom and a unique lifestyle," he says. Many of the jobs are monotonous and suggest cross-training employees in other processes to provide a respite. For example, a voice person can also learn data processes. A secondary benefit: "it makes the employee more visible in the organization," says the author.

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