Business Intelligence

Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing

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Executive Summary

Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often underemphasized are the role of the Information Technology (IT) department and the role of IT itself in the business process outsourcing effort. When looking to develop a Business Process Outsourcing (BPO) strategy, organizations must closely evaluate their current and future IT systems and application environments.

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