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This White Paper reveals the key findings from a survey of 1,000 senior Enterprise IT decision makers conducted independently by Vanson Bourne in 2010 across 17 countries in Asia-Pacific, Europe and continental America on behalf of HP Software & Solutions. The research methodology used was a combination of online and telephone interviews, in local language where required, and respondents were only informed of the sponsor's identity after completing the survey. Although well-funded, IT training is not a well-managed IT resource. Given the clearly identified links between poor training and the issues which affect the IT services for enterprise software, this is an area where improvement will yield results across the enterprise.
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