Date Added: Mar 2014
Your Service Management is literally the face of IT, but in many organisations it does not live up to expectations—delivering far too much complexity and cost. So how do you give your business the service management it needs without the traditional cost and complexity?
Read this report to understand:
• Top 3 service desk platforms incurring high support and upgrade costs
• 5 key requirements for a true service management solution
• 8 best practices service desk evaluative criteria