Date Added: Feb 2010
What is a quality management system? A quality management system is "What the organization does to enhance customer satisfaction by meeting customer and applicable regulatory requirements and continually to improve its performance in this regard." Quality management begins with compliance based standards. ISO, the International Organization for Standardization developed ISO 9001 in the mid-1980s as a basic quality standard that companies can use globally to start their quality journey. A Quality Management System is based on compliance based standards and is the documentation of a company's processes and procedures that enhances customer satisfaction by meeting the customer's requirement.