Unified Comms

Yankee Group: Mobility Powers the Next Wave of Growth for UC

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Executive Summary

Today's enterprise is undergoing a significant transformation, moving toward becoming a true Anywhere Enterprise??a company where the workers can access any information from any device over any network. Enterprise mobility has been a crucial component in kicking off the evolutionary process. Although mobility has been a critical step in forming an Anywhere Enterprise, it is only the first step in achieving the long-term vision.

Historically, enterprise mobility has been about releasing workers from a fixed location, but not changing the way they work. Advances in unified communications (UC)?which Yankee Group defines as the unification of all forms of multimedia communications?have created opportunities for companies to integrate mobility holistically into the organization (see Exhibit 1). Mobile UC, or the coming together of mobile technology, wireless integrated communications and traditional UC, can bring productivity to new heights by enabling workers to communicate in more ways from more places with more choices.

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