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Does your site measure up? The web provides a mediated experience between your business and your customer. If your offering on the web is satisfying your customer's needs (even those your customers don't know they had), it's time to consider a major investment in the web media business. The Web already is - or will soon become - your most important customer satisfaction and service (and perhaps even sales) channel. You may be in the making widgets business now, but no matter what you do next, you're going to be in the media business.
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