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Sales presentations invariably demonstrate vendor CRM software products effortlessly solving all problems with a simple click of the mouse. So why does it always seem to be a nightmare of delays and cost overruns to deploy these products in the real world? The SAS BI (or SAS EBI) Server is no different. Indeed, the superior level of flexibility and customization built into SAS software may seem to complicate matters. The IT Department may incorrectly - and disastrously - apply database engineering concepts when architecting SAS servers, and the local SAS programming Guru really has no background in enterprise systems architecture to be of much help.
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