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Big Data in your call center: Managing the numbers
The data collected by your call center software is huge and varied. But which metrics matter and how can you make changes based on those metrics?
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Migrating from a relational to a NoSQL cloud database
Matt Asay describes the approach one needs to take in migrating a standard relational database to an open source NoSQL cloud database.
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10 things IT architects should consider when choosing data storage technologies
One important part of dealing with data is figuring out how and where to store it. Here are ten things to think about when choosing the right data storage technologies for your ent...