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How to respond when tech support is unfairly blamed
What's the best way to handle end users who blame you for a problem you didn't create? According to Jeff Davis, confidence and composure are essential.
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Save money by replacing 3.5-inch drives yourself
Those 3.5-inch disk drives don't fail often, but when they do, you don't have to spend a bundle on a service call. Jeff Davis explains how to do the job yourself.