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About 10 results
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Training is vital for call center ACD, CRM to function properly
Users' call center experience is largely dependent on the CRM and ACD training you provide your staff. Find out what TechRepublic members recommend as priorities for help desk mana...
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Organize a call center open house to improve relations and provide training
Organizing a call center open house can improve the relationship between the IT department and the rest of the company. Get some advice for creating and organizing a successful eve...
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Put a lid on loudmouths in the call center
Decent, hard-working help desk analysts shouldn't have to strain to hear what their customers are saying. Use these tips to make sure your customers don't have to strain, either.
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Talking Shop: Cleaning up the call center
Analysis of what steps to take when a call center co-worker exhibits inappropriate behavior
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Talking Shop: Use SOAP to solve PC troubleshooting problems
Explains a unique approach to PC troubleshooting often used by medical professionals when diagnosing patients
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Meet an Aggie who loves managing the NOC
A network operations center (NOC) manager offers a behind-the-scenes look at what it takes to be at the center of the action. Learn what impresses him at job interviews, how he avo...
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Four tips for designing documentation
Does the thought of creating technical documentation make you cringe? Use these four technical writing tips to save time and increase clarity when designing documentation for your ...
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The golden rule of documenting code
Attention, programmers everywhere: If you want to save development time and money in the long run, heed this advice in the short run.
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From the forums: Branching from within a batch file
This thread from the Support forums provides a valuable lesson in programming batch files.
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Try using Ncopy instead of Xcopy under NetWare 4.11
In this thread from the Support forums, NetWare users share their workaround for what to do when Xcopy fails.