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About 21 results
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How I lost a Help Desk Customer
How I lost a Help Desk Customer
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Provide better laptop, voice mail support for your out-of-office users
Improve the quality of support you provide to your traveling and at-home users. These tips on laptop usage and voice mail can help make their lives easier when they're computing ou...
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Tips for better hardware accountability
Whether your support staff plays a major role in the purchasing process or merely opens the boxes when they arrive, techs need to take charge of managing the computer inventory. Ch...
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How to use SnagIt to grab good screen shots
Learn valuable tips and tricks to using SnagIt.
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Double your monitors with a Matrox card
Could you work more productively with two video monitors? In this article, we'll explain why some techs might benefit from two screens—and it doesn't have to cost an arm and a...
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Training users to conserve power
Do you have an energy conservation policy in your shop? If not, find out how the IT department and its end users help increase the company's bottom line.
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Getting your share of comp time
How many hours did you work last week and the week before? If you're not taking advantage of comp time, here's how to make on-demand comp time part of your professional package.
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Your legacy skills aren't obsolete
Your old IT skills never die, they just get more expensive. If you know COBOL, BASIC, FORTRAN, RPG, or Xbase, find out how to cash in on the legacy database market.
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Don't send in amateurs, part 2
The last time this client called, they were entering their data in two systems. Find out what happened when they pulled the plug on the legacy system.
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Fax or write before your next conference call
There's at least one surefire way to blow your credibility with your business partners or your remote users. Read how to save face and shorten your conference calls.