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About 63 results
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IT consultants bear client education burden
It's not your fault when an older application isn't compatible with a newer OS, but clients may not see it that way. The key is to educate clients about how to minimize such issues...
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Twitter demonstrates troubleshooting capacity in tech crisis
Erik Eckel recounts how his IT consultancy used Twitter with great success during a recent tech crises, thanks to the real-time assistance and collaboration with other consultants.
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Configure and connect to VPN services in Lion Server
Erik Eckel details the steps to configuring VPN connectivity and connecting via a configuration profile or by manually entering VPN settings in Mac Lion Server.
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Two New Year's resolutions for IT consultancies
Year-end is a natural time to review professional progress and make improvement plans. Is your consultancy proving successful, and if so, how are you defining that success?
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How to configure static IPs in Lion
Erik Eckel shows you how to set up static IP addresses on Mac Lion for both Wi-Fi and Ethernet connections.
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Adopt this flowchart to simplify triage
This IT Consultant Client Triage Decision Tree will help you get through customers' panicky calls when emergencies arise.
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Same conversation, different client
Don't be blase when dealing with clients' major system upgrades. It may be just another day on the job for you, but for the client it's personal.
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Three commandments when clients change accounts
Grace pays when you're dealing with service provider changes. IT consultancy owner Erik Eckel details three ways to ease these transitions.
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Lock it up: Consultants must manage clients' domains
Erik Eckel reviews how IT consultancies can recommend and justify maintaining domain registration for clients.
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Ensure consultancy engineers know how to wire networks
Engineers at IT consultancies should know how to wire networks because they'll be better prepared to troubleshoot the myriad network failures they'll encounter on the job.