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Content Types
About 1734 results
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eBook: Putting Dispatch in the Driver's Seat
Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are...
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Business analytics outsourcing to India is gaining momentum
According to Saritha Rai, business analytics outsourcing to India is gaining momentum, but the model is substantially different from the traditional IT-BPO outsourcing model.
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Putting Dispatch in the Driver’s Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are...
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The true partnership approach to learning
ASG leverages the SkillSoft learning program to create a competitive edge in their highly skilled workforce, providing added value and the excellence in standards their customers h...
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Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite
Brett Hanson, a Global Knowledge instructor who teaches telecommunication classes that encompass the Avaya Call Server 1000 and the Avaya Communication Manager portfolio, has found...
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2013 Gartner Magic Quadrant Report for Sales Force Automation
New Gartner research positions salesforce.com in the Leaders Quadrant for Sales Force Automation. Download the 2013 Gartner Magic Quadrant Report and find out what Gartner analysts...
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[eBook] Driving HR Forward
A Practical Guide for Making the Shift from Administrator to Strategic Advisor. The C-Suite wants more out of its Human Resources department. In a 2012 global survey by the Economi...
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Oracle Talent Cloud: A Strategic Approach to Talent Management
Strategic talent management requires looking at the big picture. You can have a great recruiting strategy but later lose your top recruits due to a lack of employee development. Yo...
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Simplify People Management and Build the Best Talent
To bring real value to their organizations, HR leaders need a comprehensive and integrated human capital management cloud solution that provides depth of functionality without sacr...
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2013 Gartner Magic Quadrant for SIEM
IBM Security QRadar has been positioned again in the Leaders quadrant of the Gartner Magic Quadrant for SIEM. In addition to providing a technology that is a good match to current ...