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Anatomy of an SLA: Limitations on what cloud providers will guarantee
Thoran Rodrigues points out the most important parts of a service level agreement with cloud providers. Make sure you understand the limitations they specify on their responsibilit...
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Anatomy of an SLA: Compensation when things go wrong
Cloud providers may provide compensation to a customer when downtime occurs, but how is it spelled out in the SLA? Thoran Rodrigues explains how it works and what to watch out for.
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Anatomy of a cloud service SLA: Availability guarantees
Thoran Rodrigues breaks down what the language in Service Level Agreements really means when it comes to cloud services. Here, he focuses on service guarantees.
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What high availability for cloud services means in the real world
Thoran Rodrigues looks at what "high availability" really means when considering cloud services. Is contracting with multiple providers the answer?
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Service level agreements: The key to the cloud
Thoran Rodrigues discusses the most important parts of a service level agreement for cloud services -- availability and transparency.