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Keeping the lines open when disaster hits the call center
Tips for designing a call center disaster plan
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Roll out your IP phones with minimal IT time
Planning a move to IP phones? Here's one way to make short work out of training users and installing the devices.
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Keep a log of telephone support calls to pinpoint how your time is spent
We'll tell you why you must keep a telephone support diary, and we'll even give you a form you can download and use.