Topics
Content Types
About 25 results
-
Three timesaving Ctrl-key tricks in Excel
Working with Excel data is a whole lot easier when you know a few shortcuts -- like these easy efficiency-boosting keyboard tricks.
-
Convert Excel calculations to literal values
Copying Excel data to a different location can send your calculations into a tailspin. Avoid problems by using Paste Special to copy values rather than formulas.
-
How I lost a Help Desk Customer
How I lost a Help Desk Customer
-
Three tips to help users stop losing files
A common reason users call the help desk is to ask if a lost file can be restored from backups. Share this tutorial with your users to help them avoid losing files in the first pla...
-
Who is liable for software piracy?
As a freelance tech support professional, you need to be aware of copyright issues. Find out more about copyright infringement and how to avoid it.
-
Reduce help desk calls by writing to the right audience
You've worked hard to plan a smooth network upgrade from NT4 to Windows 2000, and you're counting on end users to migrate their own profiles. To prevent a flood of calls to the hel...
-
Get IT Done: How to provide support with fewer privileges under Windows 2000
Keep your network secure without sacrificing the quality of the support you provide to your end users.
-
Get IT Done: Three rules for faster troubleshooting
Efficient troubleshooting
-
Supporting users with special needs
Have you been asked to train or provide tech support for users or customers who have hearing or speech loss? Here are some resources to help you meet your goals.
-
A primer on swap files
In this Daily Feature, Jeff Davis provides a brief history of the swap file, as well as some tips for managing the swap file to improve performance.