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About 15 results
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10 common-sense rules for end users and those who support them
Some things never change in the workplace. Users make mistakes and support has to fix them. Revisit these common-sense rules to reduce the headaches.
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10 steps for a successful BYOD adoption
Bring-your-own-device doesn't have to be a disaster for your organization. Plan ahead and create a good policy with these tips.
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Free Helpdesk stands out for its easy setup and user friendliness
Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support reque...
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Five Webmin modules to expand your admin reach
With the help of a few third-party Webmin modules, you can tap into tons of additional functionality.
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DIY: Create multi-boot USBs with ease
Get instructions on how to use XBoot or UNetbootin to have a USB stick with more than one operating system.
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DIY: Install and configure your Cerb5 help desk
Cerb5 is a powerful and flexible help desk solution that is particularly a good option for small shops that only have one or two users connected to the system at one time.
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Ten rules to keep tech support sane
Help desk work requires far more than just knowing how to sort out a user's computer problems.
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DIY: Install the web-based security appliance Untangle
Network security doesn't have to require purchasing costly hardware from SonicWALL or Cisco. Instead, give the Debian-based appliance Untangle a try and see if it fits your needs.
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DIY: Manage networks and help desks for free with Spiceworks
Spiceworks provides network auditing and help desk management in one interface for free. The catch is that you see IT-related ads in your interface. Despite this drawback, Jack Wal...
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Review: Help Desk Software from Help Desk Reloaded
Help Desk Software gives a company a tool for reporting PC (and related) issues and allows users to track ticket status and make assignments.
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Spotlight: Help Desk Software from Help Desk Reloaded
Help Desk Software gives a company a tool for reporting PC (and related) issues and allows users to track ticket status and make assignments.
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Review: osTicket help ticket system
osTicket is a help system for anyone from small companies to enterprises that need a means for help ticket submission and tracking.
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Spotlight: osTicket help ticket system
osTicket is a help system for anyone from small companies to enterprises that need a means for help ticket submission and tracking.
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Review: Spiceworks network management
Spiceworks is designed for any network manager looking to keep tabs on the status of their network, but without paying a steep price.
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10 things to consider when choosing a help desk system
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles.