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About 28 results
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Adopt this simple checklist for a smooth client service migration
IT consultant Erik Eckel explores the most critical documentation and credentials you must receive when onboarding a new client.
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How to improve borderline client relationships
Here are four methods for reinvigorating a client relationship that has become strained. If these tactics don't work, it may be time to cut the client loose.
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Signs a client may not be ready for managed services
Warning bells should go off in your head if you spot any of these items indicating managed services are not a priority at a prospective client's site.
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Data center build-out considerations for small IT consultancies
Your IT consulting firm can gain a competitive edge in its region by building its cloud network. Here are three factors to consider before making this investment.
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Three security services consultants should deploy for clients
An FBI 2013 Cyber Trends seminar provides compelling evidence as to why your clients must adopt email filtering, email encryption, and intrusion detection services.
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Three ways to assist clients with BYOD management
Clients will need your help in managing the Bring Your Own Device (BYOD) trend. Here are three steps you should take.
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Deliver maximum client value and profitability via PSA
A professional services automation application can help your IT consulting firm with sales, CRM, invoicing, and other tasks, which will improve operations and lower costs.
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Policies your IT consultancy should deploy
IT policies aren't just for clients. In order for your IT consultancy to run smoothly, you should be adopting certain basic policies and procedures, too.
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Open letter to tech vendors: Stop circumventing IT consultants
Tech vendors should focus on making quality products and offering good service rather than circumventing IT consultants in an attempt to increase the vendor's revenue stream.
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A recommended reading list for IT consultants
Here is Erik Eckel's short list of books that he believes best serve technology consultants.
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Adopt these practices to ensure professional bid submissions
Bid and RFP events are opportunities to form strong, long-term relationships with new clients. Follow these guidelines when responding to a bid, estimate, or RFP request.
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Justify charging clients drive time
Drive time costs could jeopardize your consultancy's profitability. Read tips on calculating and talking to clients about drive time charges.
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What to do when your solution doesn't work
If you roll out a solution that doesn't work, your payment and your reputation could take a hit. Here's how to show the client you're on their side.
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Why consultants should not sell generic PCs and servers
Erik Eckel encourages consultancies to deploy systems specified and assembled by major manufacturers rather than generic "white-box" computers and servers.
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Modernize your consulting office's monitoring processes
Monitoring systems can help consultants keep an eye on the health of their clients' servers and networks. Learn what steps to take when monitoring critical client systems.
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Plan ahead before taking time off from your IT consultancy
Taking a vacation from your IT consultancy might sound impossible, but you can and should do it. Here are four steps to follow before taking the time off.
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Security fundamentals for IT consultants
Erik Eckel highlights three common security failures that stand out from his years of IT consulting work. Make sure your clients are protected from these blunders.
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What to do when a client disputes service charges
When a client questions why their bill is so high, it can be a frustrating experience. IT consultant Erik Eckel offers guidance on how to handle this delicate situation.
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Improve client relations by scheduling lunch meetings
When you work at a breakneck pace, it's a challenge to manage client relations and squeeze in lunch. One easy solution is to schedule lunch meetings with clients.
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Six tips for handling vendor problems without losing clients
If a vendor leaves you hanging, Erik Eckel says there are six steps you can take to protect your IT consultancy and your client relationships.