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About 386 results
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Transpose Excel data from rows to columns, or vice versa
When you need to flip-flop data in an Excel worksheet, don't waste time doing it manually. Excel offers a handy Transpose option that will quickly take care of the task.
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Three timesaving Ctrl-key tricks in Excel
Working with Excel data is a whole lot easier when you know a few shortcuts -- like these easy efficiency-boosting keyboard tricks.
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Convert Excel calculations to literal values
Copying Excel data to a different location can send your calculations into a tailspin. Avoid problems by using Paste Special to copy values rather than formulas.
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Generate a list of unique entries in an Excel column
When you need to get rid of duplicates in a column, Excel's advanced filtering options will do the trick. This quick walk-through shows how it's done.
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Resist bad decisions that will waste your client's money
If you're in a position where you believe a client's time and money is going to be wasted because of mismanagement or micromanagement by another consultant, Jeff Davis offers advic...
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10 obscure Excel tricks that can expedite common chores
Some Excel users waste a lot of time (and add to your support burden) because they don't know the smartest ways to work with spreadsheet data. Here are some highly useful tips that...
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10 obscure Excel tricks that can expedite common chores
The business world is full of users who have neither the opportunity nor the inclination to figure out Excel's shortcuts. They end up wasting a lot of time (and adding to your supp...
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The pressing need for an Office-specific help desk
The pressing need for an Office-specific help desk
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10 obscure Excel tricks that can expedite common chores
The business world is full of users who have neither the opportunity nor the inclination to figure out Excel's shortcuts. They end up wasting a lot of time (and adding to your supp...
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Enough already with arrogant analysts who give the "good ones" a bad name
Enough already with arrogant analysts who give the "good ones" a bad name
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Counsel the screamers to turn down the volume
Counsel the screamers to turn down the volume
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When QA testing fails, the help desk suffers
When QA testing fails, the help desk suffers
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How I lost a Help Desk Customer
How I lost a Help Desk Customer
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How the Help Desk Failed the Enterprise during Disaster Recovery
How the Help Desk Failed the Enterprise during Disaster Recovery
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Jeff Kansas Conversation
blog root
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Is your storage management process HIPAA compliant?
Beginning in April 2005, being compliant with the HIPAA security regulations turns into serious business. The question for CIOs, IT directors, and everyone charged with securing th...
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Printing 16 bit apps
I am running a 16 bit application in W2K and would like to print via a USB port. Does any one know a way which I can "fool" the application into believing that it is printing to an...
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XML support for Excel 2002 provides new data-sharing opportunities
Looking for a way to convert spreadsheet data to XML, or vice-versa? Here's a crash course in Excel 2002's new features that let you import and create data in XML format.
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Members disagree on managing time between help desk calls
When a new help desk manager asked for suggestions on how to manage his team, TechRepublic members weren't shy about responding. But not everyone agreed on what to do.
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Build Your Skills: Save time with improved reviewing tools in Word 2002
Analysis of Microsoft Word 2002 tracking and reviewing features
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Keeping the lines open when disaster hits the call center
Tips for designing a call center disaster plan
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Establish policies for communicating bad news to users
Delivering bad news to end users is tough, but when communicated badly or too soon, it can turn into trouble. Reduce the risks and make the process easier by publishing guidelines ...
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Step-By-Step: Mail merge is easy with Word 2002's new templates
Make mail merge easy with Word 2002s templates
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Write your help desk's mission statement to raise team awareness
One sure-fire way to improve help desk morale and raise awareness of your technical support team is to write a help desk mission statement. Get some tips on what to include and fin...
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Talking Shop: Act now to prevent workstation-related injuries
Insight on what you can do to help users avoid injuries related to workstation setup
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How a CD organizer saves time and money
How to put a CD library in place
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Provide better laptop, voice mail support for your out-of-office users
Improve the quality of support you provide to your traveling and at-home users. These tips on laptop usage and voice mail can help make their lives easier when they're computing ou...
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Talking Shop: Creative ways to reward outstanding help desk analysts
When money is tight, you can use these ideas to reward your staff
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Three tips to help users stop losing files
A common reason users call the help desk is to ask if a lost file can be restored from backups. Share this tutorial with your users to help them avoid losing files in the first pla...
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How should help desk analysts manage time between callers?
What should help desk analysts do when the phones aren't ringing off the hook? Columnist Jeff Davis has some ideas about what should and shouldn't be on the to-do list.