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10 IT relics I really miss
Do you remember the days of BBSes and shareware subscriptions, magazines full of BASIC code for your CoCo, and true desktop cases? Take a techie stroll down memory lane.
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10 drawbacks to working in IT
People who are trying to break into IT don't always know what they're getting into. This list paints a realistic picture of what may lie ahead.
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Five tips for reducing the stress of user support calls
Spend enough time on the helpdesk, and your nerves are likely to get a bit frayed. Here are some survival tips to help make the job less stressful.
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Five tips for getting your IT project funded in a tough economy
In an atmosphere of drastic spending cuts, IT projects can be a tough sell. Here are a few strategies that will give your tech initiatives a fighting chance.
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Help desk pro shares what does and doesn't work in end-user training
Before embarking on your own end-user training program, get some advice from a help desk and IT training veteran. Save yourself and your end users time, energy, and frustration by ...
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Lock IT Down: Remote Assistance has issues with security and permissions
Before your help desk embraces Windows XPs Remote Assistance, examine your current network structure, consider the time involved in administering Remote Assistance, and evaluate th...
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Don't forget bandwidth when considering remote control
Remote control utilities can be lifesavers when troubleshooting remote sites. But before your help desk installs this handy tool, make sure your network can handle the increase in ...
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Build Your Skills: Use NetMeeting to support remote clients--for free!
For shops with a tight budget, NetMeeting may be the answer to your remote support issues.