About 286 results

  • Patrick Gray // Aug 21, 2008 10:41am

    Passive customer service lends itself to outsourcing

    The call center whose success is measured in volume and not customer satisfaction will be the first area to be considered for outsourcing. Here's how you should focus your people i...

  • Patrick Gray // Aug 7, 2008 5:20am

    Is your project MAD?

    Forget deliverable-inspired tasks that produce little useful output. If you want your project management discipline to really shine, apply them to true business objectives.

  • Patrick Gray // Jul 24, 2008 4:17am

    IT: Ending the whining

    This follow-up to Note to IT: Stop the whining seeks to give IT pros some usable advice for how to clean up their tarnished images.

  • Patrick Gray // Jul 7, 2008 6:07am

    Note to IT: Stop whining

    IT, like every department in the company, has a thankless infrastructure element that no one acknowledges until it breaks. So it's time to buck up and stop whining.

  • Patrick Gray // Jun 25, 2008 9:05am

    The IT talent crunch and why it's the CIO's fault

    In order to survive the IT talent crunch, CIOs need to stop looking for people with particular certifications or technical talents. They need to look instead for technical people w...

  • Patrick Gray // Jun 18, 2008 10:33am

    Innovation: The CIO's secret weapon

    The CIO is one of the few officers of the corporation with a robust knowledge of the processes and practices of nearly every facet of that corporation. Here's how to take advantage...

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