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About 286 results
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Passive customer service lends itself to outsourcing
The call center whose success is measured in volume and not customer satisfaction will be the first area to be considered for outsourcing. Here's how you should focus your people i...
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Is your project MAD?
Forget deliverable-inspired tasks that produce little useful output. If you want your project management discipline to really shine, apply them to true business objectives.
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IT: Ending the whining
This follow-up to Note to IT: Stop the whining seeks to give IT pros some usable advice for how to clean up their tarnished images.
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Note to IT: Stop whining
IT, like every department in the company, has a thankless infrastructure element that no one acknowledges until it breaks. So it's time to buck up and stop whining.
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The IT talent crunch and why it's the CIO's fault
In order to survive the IT talent crunch, CIOs need to stop looking for people with particular certifications or technical talents. They need to look instead for technical people w...
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Innovation: The CIO's secret weapon
The CIO is one of the few officers of the corporation with a robust knowledge of the processes and practices of nearly every facet of that corporation. Here's how to take advantage...