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About 386 results
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Keeping the lines open when disaster hits the call center
Tips for designing a call center disaster plan
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Establish policies for communicating bad news to users
Delivering bad news to end users is tough, but when communicated badly or too soon, it can turn into trouble. Reduce the risks and make the process easier by publishing guidelines ...
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Step-By-Step: Mail merge is easy with Word 2002's new templates
Make mail merge easy with Word 2002s templates
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Write your help desk's mission statement to raise team awareness
One sure-fire way to improve help desk morale and raise awareness of your technical support team is to write a help desk mission statement. Get some tips on what to include and fin...
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Talking Shop: Act now to prevent workstation-related injuries
Insight on what you can do to help users avoid injuries related to workstation setup
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How a CD organizer saves time and money
How to put a CD library in place
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Provide better laptop, voice mail support for your out-of-office users
Improve the quality of support you provide to your traveling and at-home users. These tips on laptop usage and voice mail can help make their lives easier when they're computing ou...
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Talking Shop: Creative ways to reward outstanding help desk analysts
When money is tight, you can use these ideas to reward your staff
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Three tips to help users stop losing files
A common reason users call the help desk is to ask if a lost file can be restored from backups. Share this tutorial with your users to help them avoid losing files in the first pla...
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How should help desk analysts manage time between callers?
What should help desk analysts do when the phones aren't ringing off the hook? Columnist Jeff Davis has some ideas about what should and shouldn't be on the to-do list.