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About 386 results
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Get IT Done: Encourage users to read and use help desk documentation
Learn several strategies for educating your users and helping them become more self-sufficient
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Get IT Done: Technology helps medical facility in SARS lockdown
IT leader explains how handheld devices played critical role in facilitys lockdown
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Prevent unsupported hardware and software installs with policies, lockdowns
Supporting the software and hardware solutions approved by your company's management is hard enough. Use these techniques to prevent unauthorized installations on your users' machi...
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Resist bad decisions that will waste your client's money
If you have ever been asked to do something the long way when you knew there was a shorter way, this article is for you. Read how one consultant reacted when a fellow consultant ma...
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Training is vital for call center ACD, CRM to function properly
Users' call center experience is largely dependent on the CRM and ACD training you provide your staff. Find out what TechRepublic members recommend as priorities for help desk mana...
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Organize a call center open house to improve relations and provide training
Organizing a call center open house can improve the relationship between the IT department and the rest of the company. Get some advice for creating and organizing a successful eve...
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Complete this supportability checklist before buying software
Before your company buys a piece of software, and before you agree to support that software, you should ask certain questions of your vendor. Use this checklist to help determine w...
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Look in the help desk log for lessons end users need the most
If you repeatedly deal with the same kinds of calls coming into your help desk, you may be able to reduce the volume of support calls you receive. Pay attention to the types of cal...
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How to hire and retain the right help desk people
When hiring a help desk analyst, what qualities do you look for? Read tips from two call center managers who know what they want, then add your advice to the mix.
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Find contract work by volunteering to teach
Learn how one freelance consultant expanded his customer base by volunteering to teach technical workshops. He also boosted his skills and broadened his career path.