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About 386 results
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Put a lid on loudmouths in the call center
Decent, hard-working help desk analysts shouldn't have to strain to hear what their customers are saying. Use these tips to make sure your customers don't have to strain, either.
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Plan changes in printer infrastructure to coincide with an office move
Office moves provide great opportunities to implement change. Read this case study to learn how one nonprofit agency plans to reduce printer costs while avoiding end user frustrati...
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Teach your Excel users not to fear math across the sheets
To help keep your Excel users from trying to fit too much information into a single worksheet, follow this tutorial. It explains how a TechRepublic member's budget problem was solv...
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Take advantage of the BSA's licensing grace period
You can run, but you can't hide from the Business Software Alliance. Find out why the BSA's latest initiative could mean good news for your company.
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Two ways to improve the reputation of your tech support department
Don't let petty infighting ruin your IT department's reputation. Avoid these two traps for sending the wrong message to your customers.
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More reasons to back up data and not pirate software
Will end users never learn? Contributing columnist Jeff Davis reports what happened when a small business owner ignored his advice about antivirus software and full backups. Use hi...
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Use this formula for the perfect cover letter
Never assume that hiring managers don't look at cover letters, even when you apply for a job via e-mail. Use this outline to make sure you include the right information in your cov...
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Learn to write a resume that will get you noticed
Your resume could be hurting your chances of landing a new job. Columnist Jeff Davis shares some advice for making sure your resume is one that hiring managers will read.
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Teach Excel users to calculate elapsed time
A TechRepublic member wrote for advice on calculating the years, months, and days elapsed between two dates. This tutorial explains the solution provided by TechRepublic contributo...
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A+ certification kick-started this IT pro's career
What do you get when you combine an A+ certification and the desire to own your own business? Meet an IT professional who is advancing up the IT career ladder one rung at a time.