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About 386 results
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Four reasons to document every tech support activity
Columnist Jeff Davis thinks you're making a mistake if you don't document the key steps you take during a tech support call. He offers four reasons why you should.
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Members sound off on Jeff Davis' predictions on the disappearing bench tech
When Jeff Davis predicted waning demand for bench techs, TechRepublic members responded in force. Read what fellow members had to say and find out whether they changed Jeff's mind.
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Talking Shop: Improve your communication skills with these techniques
Tips for achieving better communication and career development
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Master Word's table of contents feature with styles
How many ways can you build a table of contents in Word? TechRepublic columnist Jeff Davis presents reader tips and more in this sequel to his crash course.
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Nontechnical people should be barred from selling software
According to columnist Jeff Davis, the problem with most people who sell software is that they aren't technical enough. Find out why he thinks technically savvy people should be re...
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Get IT Done: Don't cut corners on technical documentation
Documentation should be as bug-free as an application
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The skills that tomorrow's support techs will need to stay employed
What the future holds for support careers
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Use calculated fields in Access queries and reports
Calculated fields in Access help you design queries and reports based on values that are subject to change over time. Find out how using calculated fields can enhance the informati...
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Talking Shop: The best of Jeff Davis
Tools, help, and advice for the help desk professional
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Get IT Done: How does the help desk fit into the disaster recovery plan?
What a help desk must do during disaster recovery